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The Cleveland Clinic Abu Dhabi, a renowned U.S. medical centre operating in the United Arab Emirates, faced significant challenges during the early stages of the Covid-19 pandemic. As the virus began to spread globally, the clinic had to rapidly expand its emergency capacity while continuing to provide care for cancer and transplant patients, as well as those with other complex needs. The crisis required a swift and coordinated response to manage the surge in patient numbers and ensure the safety and well-being of patients and staff.
A medical supplies provider contacted Sapien Advisory to assist with the Cleveland Clinic Abu Dhabi’s crisis management. Our consultation focused on ensuring the uninterrupted supply of essential medical equipment and enhancing crisis response strategies. To start, we conducted a comprehensive supply chain assessment to identify potential vulnerabilities and bottlenecks. We worked with the client to streamline procurement processes, ensuring the rapid acquisition and distribution of critical medical supplies, including personal protective equipment (PPE), ventilators and testing kits.
We advised the client to implement a robust internal communication strategy to improve communication and coordination. This strategy involved regular updates to all stakeholders, including hospital management, frontline healthcare workers and suppliers. Clear and consistent communication helped maintain transparency and manage expectations.
We recommended the establishment of an emergency task force within the client’s organisation to oversee the crisis response. This task force coordinated with Cleveland Clinic Abu Dhabi’s crisis management team to ensure supply needs were promptly met and any emerging challenges addressed.
Our strategic approach to managing the Covid-19 crisis for the medical supplies provider involved ensuring the continuity of supply chains, improving internal and external communication and enhancing coordination with the Cleveland Clinic Abu Dhabi. Through these efforts, we helped the client effectively support the hospital’s needs during a critical time, reinforcing their reputation as a reliable and responsive partner in the healthcare sector. This case underscores the importance of agility, transparency and collaboration in crisis management.
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